July 18, 2017
Price Competitiveness is the most important issue when picking a new energy supplier say UK SMEs
New research carried out by Gazprom Energy has discovered that businesses are starting to look beyond the price tag when searching for a new energy supplier, but price competitiveness and transparency remain the most important issues when choosing a new energy company to supply them.
Surveying 200 businesses throughout the UK, Gazprom Energy found that SMEs are becoming more concerned with the whole package that an energy supplier offers. 64% believe it's important that the supplier shows a good understanding of the business and its need to win the deal - highlighting the growing importance of the level of customer service an energy supplier can provide.
A massive 95% of those surveyed stated that price competitiveness was influential when choosing a new supplier and 81% claimed that advice from a third party could also strongly influence their decision.
Energy suppliers also need to be more innovative in terms of how they deliver their service and allow customers to take more control. Access to better technology to understand and control usage has gained increased interest from UK businesses with 70% saying they would use an online portal to engage with their energy provider to manage their contracts more independently and 43% would like a live chat service for a straight-forward way to contact their supplier.
Businesses have become more inclined to shop around to get the best deal for their energy, instead of taking the obvious or easy option with 61% of those surveyed happy to use separate suppliers for each fuel if it meant securing a better deal. Only 20% insisted on the same supplier for everything.
Energylinx for Business can provide companies with a straight-forward, online energy comparison and switching service. In less than 2 minutes you can run a quote that will give you the price plans of over 30 energy suppliers. If you would like to discuss the price plans or different suppliers, we have a team of energy advisors that can help you talk you through the comparison process - just call 01259 225400.
Posted on July 18, 2017 at 08:51 AM