July 28, 2017
A week in the life of a work experience student
Last Monday we welcomed a work experience student from Hutcheson Grammar School. Sally joined us for an invaluable week-long placement, that seen her shadow different departments and helping with a variety of tasks from call auditing to blogging.
As Sally's week was about to end, we decided to ask her a few questions to see how she had found it.
What have you got up to this week?
On Monday and Tuesday I worked in customer services for Energylinx for Business. I helped upload applications in to the system, as well as updating business owners on the status of their request to switch energy providers.
Wednesday and Thursday I joined the admin team on the domestic side of the business.
On the final day of work experience I was in the call centre. I was given a crash-course in compliance and listened to a few live calls.
What have you learned?
Having never worked in an office before I didn't realise how many different jobs go into making a functional company. I learned that even though everyone does different jobs it is often necessary to ask for help from someone in another department to solve a problem.
Out with the company I never realised that different businesses often work together to provide a worthwhile service to the customers. If one of these companies is not working efficiently then all the others can be thrown off track - patience is one of the most important things when trying to deliver a positive customer experience.
What does it mean for the future?
I feel this experience will help me as I hope to work in biomedical research, perhaps in a hospital lab, and I now have a deeper understanding of how organisations work and how different departments must work together to keep things running smoothly.
Sally has a bright future and we loved having her here last week. Everyone at Energylinx and Energylinx for Business would like to wish Sally luck in 6th year at high school. If you change your mind on biomedical research I'm sure we could find something for you here!
Posted on July 28, 2017 at 09:07 AM